By merging our refined fuels and propane control rooms into one streamlined application, doing business with ÐÓ°Épro is easier than ever. With ÐÓ°Épro Connect, you can manage your account and conduct business with ÐÓ°Épro anytime, anywhere.
Questions? Talk to your refined fuels or propane account manager to learn moreÌýabout the upcoming transition. For additional support, contact the energy customer service team at 1-800-852-8186, ext. 5 or at EnergyCustomerService@chsinc.com.
Your parent (bill-to) account and related ship-to location numbers have been updated in our SAP system.Ìý
At launch, your EFT draft notices for refined fuels and propane were emailed directly to you. They will be available in ÐÓ°Épro Connect with your invoices at a later date.Ìý
ÐÓ°Épro Connect is designed to make managing your refined fuels and propane business faster, smarter and more flexible, giving you the tools and insights you need to stay in control.
Quickly access your most-used features and reporting tools with an intuitive, user-friendly interface. View up to five years of historical data with near real-time updates. Enjoy improved reporting capabilities with easy download and export options.
Stay informed with daily pricing alerts, customizable and fully under your control.
Plan ahead with contract duration views extended from 12 to 18 months, giving you more flexibility and stability and utilize additional contracting options, like manifest management, now open across both product lines
Built with your feedback in mind, ÐÓ°Épro Connect brings an upgraded, more intuitive experience for both refined fuels and propane users.Ìý
Utilize ÐÓ°Épro Connect to manage delivery logistics, supply nominations, programs you participate in and pull key reports for your propane business with ÐÓ°Épro.
View and manage propane contracts, including priority and activation setup.
Assign manifests, track lifting activity and manage manifest disputes.
Access downloadable invoices and submit disputes for resolution.
View rack, laid-in and current market prices and changes on a daily basis. Manage your notifications directly in the app.
Forecast future propane needs and adjust monthly volume expectations.
Nominate gallons for upcoming supply periods by terminal and product.
Submit rebate requests for safety training and education expenses.
Request reimbursements for marketing and advertising initiatives.
Build seasonal and annual marketing plans with the ÐÓ°Épro team using templates and previous year data.
Access average cost reports, monthly and annual sales reports and year-over-year comparisons.
Utilize ÐÓ°Épro Connect to manage your manifests and delivery logistics, supply allocations and pull key reports for your refined fuels business with ÐÓ°Épro.
View and manage refined fuels contracts, including priority and activation setup.
Assign manifests, track lifting activity and manage manifest disputes.
Access downloadable invoices and submit disputes for resolution.
View rack, contract and laid-in pricing and changes on a daily basis.
Run reports to support regulatory compliance or internal recordkeeping.
View detailed contract pricing by terminal, product and timeframe.
Submit monthly sales numbers to align internal records and rebates.
Gain insight into which terminals and carriers are configured and monitor clearance activity to ensure lifts align with manifests and contracts.
Submit and track terminal allocation requests during constrained supply periods.
What features have been eliminated or changed?
The following features have been retired or updated with ÐÓ°Épro Connect:
What key action items do I need to complete?
To prepare for ÐÓ°Épro Connect, please:
How do I access the new customer portal?
You can access ÐÓ°Épro Connect in two ways:
Will my lubricants business be added to ÐÓ°Épro Connect?
Not at this time. Only refined fuels and propane accounts will be available in ÐÓ°Épro Connect. Other lines of business, including lubricants, will remain on their current platforms.
Where can I view historical documents?
Invoices: Historical invoices can be viewed in eDocs.Ìý
How can I learn to utilize the new ÐÓ°Épro Connect platform?
Or access the video you need directly below.
Propane and refined fuels training:
Additional propane-specific training:
Your account managers are ready to help you through this change. Please reach out if you have any questions or need any additional support with the ÐÓ°Épro Connect platform.
For additional support, you may also contact energy customer service at Energycustomerservice@chsinc.com or 1-800-852-8186 Ext. 5
How will we view EFT draft notices?
You will now see multiple sets of EFT draft notices and bank account transactions (one for refined fuels/propane and one for other products you purchase from ÐÓ°Épro).
Preliminary EFT draft notices:
Final EFT draft notices:
How do I access the new customer portal?
Get access to the ÐÓ°Épro Portal and ÐÓ°Épro Connect by completing the registration process. Instructions for registering can be found at the link below.
Do you need to update your tax license information?
A request for updated tax license information and exemption certificates was sent in October. If we do not receive your updated license and exemption certificates your account will remain non-licensed/non-exempt, and applicable taxes will be applied to invoices starting December 8, 2025.
If you have questions, email corpindirecttax@chsinc.com or contact Sean Kerr at (651) 355-4282.